Privacy Policy

Bee Kool Honey
Effective Date: 14 August 2025

Bee Kool Honey (ABN: 30 766 281 684) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

The types of personal information we may collect include:

Your name
Contact details (email, phone number, address)
Billing and payment details
Purchase history
Any other information you voluntarily provide (e.g. via contact forms, surveys, competitions)

If you apply for a job with us, we may also collect:

Employment history
Educational background
References
Other information relevant to recruitment

2. How We Collect Personal Information

We may collect personal information from you when you:

Make a purchase via our website or in person
Subscribe to our newsletter
Contact us via email, phone, or social media
Enter competitions or promotions
Participate in surveys or provide feedback
Apply for employment

We may also collect information from third-party services where applicable (e.g. payment processors, delivery providers).

3. Why We Collect Personal Information

We collect your personal information to:

Process orders and manage deliveries
Communicate with you about orders, products, services, and promotions
Improve our products and customer service
Maintain records and comply with legal obligations
Manage employment and recruitment processes (if applicable)

4. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers (e.g. couriers, payment gateways, IT support)
Marketing platforms (only with your consent)
Legal or regulatory bodies as required by law
Our business partners (only when necessary and with confidentiality obligations)

We will never sell your personal information.

5. Storage and Security

We store personal information securely using industry-standard protections including encryption, password protection, and physical security measures.

We take reasonable steps to:

Prevent unauthorised access, modification, or disclosure
Ensure information is accurate and up to date
Destroy or de-identify personal information when no longer needed

6. Access and Correction

You have the right to access and request correction of the personal information we hold about you.

To do this, please contact us at:

Email: info@beekoolhoney.com.au
Phone: 0431 103 652
Mail: Shop 7/3272 Epping-Kilmore Rd, Wandong Vic 3658.

We may need to verify your identity before giving access or making corrections.

7. Marketing Communications

We may use your contact information to send you marketing materials if you have opted in. You can unsubscribe at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly at [Insert email]

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and to analyse traffic. You can control cookies via your browser settings.

We may also use tools like Google Analytics to understand website usage, but this data is anonymised and does not identify individuals.

9. Overseas Disclosure

Generally, we store and process information within Australia. If we do share your information with overseas providers (e.g. cloud storage), we take reasonable steps to ensure they comply with Australian privacy laws or equivalent standards.

10. Privacy Complaints

If you believe we have breached your privacy or mishandled your information, please contact us so we can resolve the issue:

Email: [Insert email]
Phone: [Insert phone number]

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Bee Kool Honey
Email: info@beekoolhoney.com.au

Phone: 0431 103 652

Website: beekoolhoney.com.au
Address: Shop 7/3272 Epping-Kilmore Rd, Wandong Vic 3658